What to Do in a Plumbing Emergency: A CT Homeowner's Guide

A burst pipe, sewage backup, or major leak can cause catastrophic damage to your home in minutes. Knowing what to do in the first five minutes can mean the difference between minor water damage and a five-figure restoration bill.

Step 1: Shut Off the Water

This is the single most important thing you can do. Every Connecticut homeowner should know where their main water shut-off valve is before an emergency happens.

• Common locations: Basement wall facing the street, near the water meter, utility room, or crawl space
• Turn it clockwise (righty-tighty) to close
• If the valve is stuck, don't force it — call a plumber

Step 2: Turn Off the Water Heater

With the main water off, your water heater can overheat without fresh water flowing in. Turn it off to prevent damage or a potential safety hazard.

Step 3: Open Faucets to Drain the System

Open cold water faucets throughout the house to drain remaining water from the pipes. This minimizes further leaking from the damaged area.

Step 4: Contain the Water

• Place buckets under active leaks
• Use towels and mops to remove standing water
• Move furniture, electronics, and valuables away from the water
• If water is near electrical outlets or the breaker panel, turn off electricity to affected areas

Step 5: Call a Licensed Emergency Plumber

203 Plumbers provides 24/7 emergency plumbing service throughout Fairfield and New Haven counties. Call (860) 498-9740 and we'll dispatch a licensed plumber immediately.

Step 6: Document the Damage

While waiting for the plumber, take photos and video of all damage for your insurance claim. Document the source of the leak, affected areas, and any damaged belongings.

Common Plumbing Emergencies

• Burst pipes — Especially common in Connecticut winters. See our guide on preventing frozen pipes.
• Sewage backups — Raw sewage backing up through floor drains or toilets requires immediate professional sewer line service.
• Gas leaks — If you smell gas, evacuate immediately and call 911, then your gas company.
• Water heater failure — A leaking tank can release 40-80 gallons. Know the warning signs.
• Major fixture leaks — A failed supply line under a sink or toilet can cause significant damage quickly.

Be Prepared

Save this number now: (860) 498-9740. When an emergency hits, you'll be glad you have a trusted, licensed plumber in Stamford, Norwalk, Bridgeport, New Haven, or anywhere in Fairfield and New Haven counties ready to help.